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New system for GP appointments from 3rd June 2024

At CH Medical we have triaged all urgent requests for appointments for many years, this has helped us make sure that patients are seen by the most appropriate clinician in an appropriate timescale. Recently demand for GP appointments has increased massively and exceeds the capacity we are able to offer on a daily basis. This means that our current system is no longer fair and based purely on clinical need. We are aware from patient feedback and complaints that this is not ideal and is frustrating for patients, as well as our staff.   

To address this issue, we are introducing a Total Triage system for all GP appointments. This means that anyone requesting a GP appointment or advice will have their request triaged by a GP. Our online forms provide us with key information about your problem, so that we can arrange an appropriate appointment if needed.

What is Total Triage?

It’s a new appointment system in which patients provide information which is then triaged/screened by a GP before an appointment is given. This means that the GP will determine how quickly an appointment is needed and whether your request would be better dealt with by another member of our multi-disciplinary clinical team or by another service.

How do I request a GP appointment?

Our online form is accessible to everyone, with no need to download an app or log in. All you need is access to the internet, and you can access the system from any device, including your smartphone or tablet. Simply visit our website: and click on ‘Contact us online'.

With a short and simple set of questions, your completed form will be sent to our triage hub, meaning that your appointment request will be triaged promptly, and you will receive a response from us in a timely manner. If you need to be seen on the same day we ask for the request to be submitted before 11am, where possible.  

If you have difficulty completing the online form or have no access to the internet this can be completed by a member of the reception team on your behalf.  We do not recommend you visit the surgery to complete this due to patient confidentiality.

Why Total Triage?

Screening of appointment requests in this way directs patients to the right service / practitioner often meaning that they are seen more quickly than waiting for a GP appointment. It will also ensure that if you do need to see a GP you are booked in with the most appropriate GP for your needs.

We hope that this will continue to improve patient care by ensuring that GP appointments are offered fairly based on clinical need. This new system will also put a stop to the 8am rush and the appointments being given on a first-come, first-served basis.

We understand that change can be difficult, but we believe that this new approach will ensure that patients’ needs are met safely and efficiently. We are committed to delivering a robust service to our patients, and we believe that this new system will help us achieve this goal.


Click here for a short animation about the new system:

Click here for some frequently asked questions about the new system:

Home visits

On average, visiting you takes four times longer than seeing you in the surgery. We also cannot offer the same range of medical services at your home. Home visits are only for patients who are housebound due to illness or disability.

If you think you may not be well enough to attend the surgery, please contact reception before 11 a.m. for advice.

Extended Access

Appointments outside of core opening hours

Appointments are available Monday - Friday 6.30pm to 9pm and Saturday 9am to 5pm.

 The service is provided at South Chadderton Health Centre, Eaves Lane, Chadderton OL9 8RG. 

To book your appointment call 0161 271 3180.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

How long will my appointment be?

All appointments are 10 minutes long. 

Be on time!

Please arrive in good time for your appointment. The doctors may refuse to see a patient who is more than 10 minutes late.

Cancelling or changing an appointment

Please contact the surgery if you are not able to keep your appointment. This will mean that your appointment can be offered to someone else.

To cancel your appointment:

  • use your NHS account (through the NHS website or NHS App)
  • using the GP online system – via the link at the top of this page
  • phone us on 0161 785 9240, Monday to Friday from 8am to 6.30pm
  • text us on 0791 877 9557
  • reply CANCEL to your appointment reminder text message

Failure to turn up for your appointment may result in you being removed from the practice list.

If you need help when we are closed

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Medical Students

There may be medical students or trainee doctors working at this practice when you visit.