Appointments

At CH Medical we have a Total Triage system for all GP appointments. This means that anyone requesting a GP appointment or advice will have their request triaged by a GP. Our online forms provide us with key information about your problem, so that we can arrange an appropriate appointment if needed.

What is Total Triage?

It’s an appointment system in which patients provide information which is then triaged/screened by a GP before an appointment is given. This means that the GP will determine how quickly an appointment is needed and whether your request would be better dealt with by another member of our multi-disciplinary clinical team or by another service.

How do I request a GP appointment?

Our online form is accessible to everyone, with no need to download an app or log in. All you need is access to the internet, and you can access the system from any device, including your smartphone or tablet. Simply visit our website: www.ch-medical.co.uk and click on ‘Contact us online'.

With a short and simple set of questions, your completed form will be sent to our triage hub, meaning that your appointment request will be triaged promptly, and you will receive a response from us in a timely manner. If you need to be seen on the same day we ask for the request to be submitted before 11am, where possible.  

If you have difficulty completing the online form or have no access to the internet this can be completed by a member of the reception team on your behalf.  We do not recommend you visit the surgery to complete this due to patient confidentiality.

Why Total Triage?

Screening of appointment requests in this way directs patients to the right service / practitioner often meaning that they are seen more quickly than waiting for a GP appointment. It will also ensure that if you do need to see a GP you are booked in with the most appropriate GP for your needs.

We hope that this will continue to improve patient care by ensuring that GP appointments are offered fairly based on clinical need. This new system will also put a stop to the 8am rush and the appointments being given on a first-come, first-served basis.

We understand that change can be difficult, but we believe that this new approach will ensure that patients’ needs are met safely and efficiently. We are committed to delivering a robust service to our patients, and we believe that this new system will help us achieve this goal.

Click here for a short animation about the new system: https://drive.google.com/file/d/1GfyTSW1Nw_0RKHehYP8ctxkdywH1wrj-/view?usp=sharing

Click here for some frequently asked questions about the new system: https://support.accurx.com/en/articles/8608032-patient-support-a-better-way-to-contact-your-gp

Appointments are bookable up to 6 weeks in advance with a practice nurse, clinical pharmacist, healthcare assistant, or other healthcare professional, subject to availability. Please contact the practice reception team to book an appointment. 

Most of the time, you will be able to see or speak to a healthcare professional within 2 weeks.

Appointments outside of core opening hours

Appointments are available Monday - Friday 6.30pm to 8.30pm, and Saturday 9am to 5pm. 

The service is provided at Werneth Primary Care Centre, Featherstall Road South, Werneth, Oldham, OL9 7AY.

To book your appointment call 0161 271 3180.

On average, visiting you takes four times longer than seeing you in the surgery and we cannot offer the same range of medical services at home. Our visits are are only available for patients who are housebound because of illness or disability.

If you need medical help and think you may not be well enough to attend the surgery, please contact reception before 11am for advice.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner. 

Be on time!

Please arrive in good time for your appointment. The doctors may refuse to see a patient who is more than 10 minutes late.

Please contact the surgery if you are not able to keep your appointment. This will mean that your appointment can be offered to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – via the link at the top of this page
• phone us on 0161 785 9240, Monday to Friday from 8am to 6.30pm
• text us on 0791 877 9557
• reply CANCEL to your appointment reminder text message

Failure to turn up for your appointment may result in you being removed from the practice list.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

There may be medical students or trainee doctors working at this practice when you visit.