Complaints, Compliments, Concerns or Comments

Our aim is to provide the highest level of care for all our patients.  We will always be willing to hear if there is any way that you think that we can improve the service we provide.

We always try to give you the best possible service, but there may be occasions when you feel this has not happened.

If you have any comments, complaints, compliments or concerns or about the services we offer, we want to hear about them.

We would encourage you to speak to whoever you feel most comfortable with – your doctor, nurse a receptionist or manager.

If you have a complaint to make, please don’t be afraid to say how you feel.  We welcome feedback to help us improve our standards and you will not be treated any differently because you have complained. 

However, we will do our best to put right anything that has gone wrong.

Please take a Complaint's leaflet if you would like more information on the practice complaints process or alternatively ask to speak to Alyson, Complaint's Manager or Jen, Practice Business Manager.

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