This is an appointment only surgery. Appointments can be booked:
- at reception during our regular opening hours
- by telephone between 8am and 6.30pm
- online via EMIS Access
Most of the time, you will be able to see a Doctor or Nurse within 2 working days.
We offer telephone consultation/advice from the doctors or nurses who will call you back within 3 hrs to discuss your health needs.
Same Day appointments
In 2012 we introduced a daily doctor-led triage service for all patients who request a same day appointment or doctor advice.
This means that each day (Monday-Friday) there will be a named doctor who will act as the Doctor On Call. All patients requesting same day appointments or advice will be put on a triage list for the Doctor On Call to speak to. The Doctor On Call will not see any routine patients on their On Call day, but will instead be able to give the patient (where clinically indicated) an appointment with the later that day.
This allows us to be timely responsive to need and give appropriate advice for patients with self-limiting infections.
This system means that all patients (including children under 5) who have a medical need can be offered a same day appointment with a doctor.
A number of appointments are bookable at least 6 weeks in advance with a doctor, practice nurse or healthcare assistant, subject to availability. Please discuss this with the receptionist. Most of the time, you will be able to see a doctor or nurse within 2 working days.
Who do you need to see?
The receptionist will advise you of which Health Care Professional is the best to see when booking an appointment
It is not always a Doctor. The Practice Nurse, Health Care Assistant, District Nurse or a local Pharmacist may be more appropriate.
Our receptionists are here to help you. When you phone the surgery, they may ask for a few details. Our receptionist have been trained to help guide you to the most appropriate member of the team.
How long will my appointment be?
All appointments are 10 minutes long. If you feel your problem will need more time, discuss this with the receptionist when booking your appointment.
What is your problem?
Think about why you need to see your Doctor. It may be helpful to write down a list of symptoms.
Be on time!
Please arrive in good time for your appointment. The doctors may refuse to see a patient who is more than 10 minutes late.
If you are unable to keep your appointment
If you find you are not able to keep you booked appointment, please contact the surgery in good time, so that the appointment can be offered to someone else.
We are aware that the phone lines are busy first thing in the morning, so there is a mobile number to use to cancel your appointment by text, the number is 0791 877 9557.
Alternatively you can reply to a text reminder if you have given us your up to date mobile phone number.
Failure to turn up for your appointment may result in you being removed from the practice list.
Remembering your appointment
We now have the facility to send text reminders for any appointments and this can be used to reply to us if you are unable to keep your appointment.
As we are a training practice there may also be medical students on placements or trainee doctors working at this practice when you visit.